Shipping Policy

Last updated: July 4, 2026

Thank you for shopping with My Store 5. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–20 business days

Please note that these delivery estimates are not guaranteed and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

If your order qualifies for free shipping, this will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).

Tracking information may take up to 48 hours to become active after shipment.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at management@ecomreact.com. We will do our best to update the address before your order ships.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost in transit, please contact us at management@ecomreact.com. We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number along with clear photos of the damaged item and packaging. We will review your claim and provide an appropriate solution, such as a replacement or refund where applicable.

Delivery Issues

If tracking indicates that your package has been delivered but you have not received it, please:

• Check around your delivery location.

• Ask neighbors or household members if they accepted the package.

• Contact the shipping carrier for additional information.

If you still cannot locate your package, contact us at management@ecomreact.com, and we will do our best to assist you.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Email: management@ecomreact.com