Return & Refund Policy

Last updated: July 4, 2026

Thank you for shopping with My Store 5. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be returned in its original packaging.

• Proof of purchase, such as your order confirmation or receipt, is required.

Certain items cannot be returned, including:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Perishable goods

• Items marked as final sale

Return Process

To start a return, please contact our support team at management@ecomreact.com.

Please include:

• Your order number

• The reason for your return

• Photos of the item (if it is damaged or defective)

If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at management@ecomreact.com with your order number and clear photos of the issue. We will evaluate the problem and arrange a replacement, refund, or other appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or you received a defective or incorrect item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at management@ecomreact.com.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

If your order has already been shipped, you will need to follow the return process after receiving your package.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Gift cards

• Digital downloads

• Personalized or customized products

• Final sale or clearance items

• Perishable products

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged product

• A defective product

• An incorrect item sent by us

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions regarding this Return & Refund Policy or would like to request a return, please contact us at:

Email: management@ecomreact.com